Re:Desk Help Desk Software

Email to Ticket

Re:Desk converts your incoming emails into tickets. All one-subject email messages are stored to one ticket that allows you to track all the clients' messages efficiently and fast.

You can set up the Re:Desk to receive emails to different departments, for example support@yourdomain.com and sales@yourdomain.com.

Departments

By choosing department (support/billing/sales etc.) customers can directly specify which department receives the ticket with the email message directly. If the question was submitted by customer to a wrong department, support agent can easily assign ticket to a correct department. If customer sends the message via email, ticket is created automatically and assigned to the default department specified via Re:Desk settings.

Staff Roles

Re:Desk allows to set some permissions for the staff/agent. These permissions define staff roles inside department. For instance, a manager of the department can browse and manage all tickets that are assigned to his department, while his staff can see only the tickets which are assigned to them by the manager.